Contact Elisa Charms

We’re here to help with orders, product questions, gifting, and more.
Email: contact@elisacharms.com
We guarantee an email response within 24 hours.

For order help
Include your order number, full name, and any relevant photos (for damaged/incorrect items, please email us within 48 hours of delivery).

Exchanges
We offer exchanges for store credit within 7 days of delivery.
Email contact@elisacharms.com with your order number and the item you’d like to exchange. Full details are on our Returns & Exchanges page.

Common topics

• Tracking or address updates (if your order hasn’t shipped yet)

• Product questions and styling help

• Gift notes & packaging

• Damaged/incorrect items (48-hour window)

Accessibility
If you need any assistance using our site, please email contact@elisacharms.com and we’ll support you right away.